The Guardian World· World
NSW should compensate elderly woman whose public housing was inundated with sewage, ombudsman finds
Ombudsman finds Homes NSW acted unreasonably and recommended additional payment for distress and sufferingGet our breaking news email, free app or daily news podcastAn elderly public housing tenant whose home was damaged by sewage overflows will be fully compensated by the New South Wales government after it disposed of her personal belongings without her consent and failed to properly support her
Published Friday, 31 July 2026 at 15:00

Ombudsman finds Homes NSW acted unreasonably and recommended additional payment for distress and sufferingGet our breaking news email, free app or daily news podcastAn elderly public housing tenant whose home was damaged by sewage overflows will be fully compensated by the New South Wales government after it disposed of her personal belongings without her consent and failed to properly support her insurance claim.The NSW Ombudsman on Friday published its report after an investigation in which it found Homes NSW acted unreasonably in how it handled the tenant’s contaminated belongings and “failed to provide full and accurate information to the insurer”. Continue reading...
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